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Austria: +43 1 358 5070

Germany: +49 30 2240 5959

Switzerland: +41 43 508 6222

(Mon - Fri between 9:00am und 6:00pm)

Frequently asked questions

Our company

Find out more about epitome.

epitome is a European innovator in oral health technologies, focused on pioneering methods of oral care and health tracking since its inception.

Our product

Essential information about e1.

Conventional devices often lack specificity, as users may struggle to identify where biofilm has formed on their teeth and how to effectively clean it.

In contrast, epitome stands out with its Detection Device, accurately mapping the shape of your dental arch and teeth to pinpoint biofilm and other impurities.

This precision enables our Cleaning Device to tailor cleaning to your mouth and local biofilm presence, resulting in intelligent and precise tooth cleaning. This innovative approach offers a personalized and efficient solution for oral hygiene.

Beyond cleaning, e1 analyses dental metrics and tracks vital signs like heart rate, and BioZ, all viewable in real-time on the mobile Epitome app for a comprehensive understanding of your oral health and overall well-being.

Once the initial set up and configuration is complete, here's how to use the device:

 

  • Start by taking nº1 essence and then rinse it thoroughly around your mouth for 5 seconds to effectively mark the biofilm.
  • Then use the Detection Device, which automatically moves over your teeth and scans your oral cavity.
  • After completing the scan, take the nº2 essence and rinse it around your mouth thoroughly for 5 seconds.
  • The Cleaning Device then precisely cleans the areas that were marked with biofilm, ensuring efficient dental hygiene.

 

 

No, e1 is personalized.

Precise Biofilm Detection: With the innovative Detection Device, e1 can precisely locate the areas in the oral cavity where biofilm has formed. This precise detection allows for targeted cleaning.

Effective Cleaning: The Cleaning Device thoroughly and effectively cleans the identified areas of biofilm. The cleaning is effortless and ensures comprehensive oral hygiene.

Data-driven Localisation and Cleaning: Localisation and cleaning are based on advanced technologies and data. By combining detection and cleaning, optimal results are achieved.

Proactive measures: With the data from e1, users can proactively take measures to improve their oral health. They can react early to problems and thus prevent a deterioration of the situation.

Holistic health overview: By capturing important body parameters such as heart rate, blood pressure, or BioZ, users also get a comprehensive overview of their well-being.

We recommend using the full device twice a day.

Relevant user manual disclaimer:

  • The appliance shall not be used by children and should be keep out of the reach of children.
  • The whole device is not allowed to be used for children below 18 years.
  • Children must not play with the appliance.
  • Do not use the detection device and n°1 essence if you are pregnant or breastfeeding.
  • Do not use the epitome e1 if you have a pacemaker or other electronic implanted device.
  • Do not use the device when you are immunocompromised or endocarditis risk patient
  • Do not use the detection device or the cleaning device if you have a loose tooth/teeth or a gap within the row of teeth.
  • Do not use the device while lying down.
  • Do not use the essences if you are allergic to chemical in n°1 essence or n°2 essence (read the list of ingredients) prior to use.
  • If you have had oral or gum surgery in the recent months, consult your dentist before you use this appliance.
  • Stop using the appliance and consult your dentist/doctor if excessive bleeding occurs after use, if bleeding continues to occur after 1 week of use or if you experience discomfort or pain.
  • If you have any medical concerns, consult your doctor before you use this appliance.
  • This appliance is a personal care device designed for use by single user and is not intended for use on multiple patients in a dental practice or institution.
  • The detection device and cleaning device are not to be used with in any mouth piercings.
  • Do not use if you have any tooth jewellery or gems.
  • The detection device and cleaning device are not allowed to be used with in orthodontic braces.
  • The detection device and the cleaning device should be used only in upright posture. Do not use the device when lying or reclined.
  • It is not allowed to dry foreign items in the base station e.g. clothes, animals, hairs, or anything else except the detection device and cleaning device. The appliance could catch fire.
  • Do not use cover the device with e.g. clothes, towels or similar, it could overheat and catch fire.
  • Keep the base station away from water.
  • Make sure that fingers, long hair, flowing clothing or similar do not contact rotating or movable parts in the device's area.
  • Do not clean any part of the product in the dishwasher.

 

No, e1 can only be used with a subscription.

Safety and comfort

Specific details about cleanliness, maintenance and more.

After each use, you simply rinse e1 under running water. The base station automatically ensures drying, thus ensuring the cleanliness of the device.

e1 can be used from the age of 18.

Yes, e1 helps with the removal of biofilm, reduces dental deposits and discoloration and also then reduces the risk of dental caries and periodontal disease.

Purchase

Where and how to purchase and customer service information.

Currently only available in the online shop on our website.

You can reach our customer service via the contact form, by email support@epitome.inc, or by phone.

Tel.:

DE: +49 30 22405959

CH: +41 43 5086222

AT: +43 1 3585070

E-Mail.: support@epitome.inc

Accepted payment methods are credit card, EPS, Google Pay, and Apple Pay.

The delivery time varies depending on the order time, but starts no earlier than 01. September 2024.

As it is a hygiene product, a return is only possible if the user seal of the mouthpieces (Detection Device and Cleaning Device) has not been broken. The return of engraved / personalized devices is unfortunately not possible.

Liquids

Everything you need to know about nº1 and nº2 essence.

To optimize your oral hygiene, we recommend using both the nº1 essence and the nº2 essence in the morning and evening. This application ensures that you have a thorough and effective routine for maintaining your oral health.

Please note that e1 requires detection liquid “nº1 essence” and cleaning liquid “nº2 essence” to guarantee its optimal functioning. You will be notified by email when the purchase of the liquids will be available. With the purchase of e1 device you are getting one week supply of detection and cleaning liquids.

How to use n°1 essence:

  • Apply the liquid to your mouth for 5 seconds.
  • Spit out the liquid.
  • Rinse the mouth with water for 10 seconds.
  • Use the detection device.

How to use n°2 essence:

  • Apply the liquid to your mouth for 5 seconds.
  • Spit out the liquid.
  • Clean teeth using a cleaning device.

 

Yes, the nº2 essence also contains fluoride.

There are 32 flasks in the starter pack of epitome. 16 flasks x nº1 essence and 16 flasks x nº2 essence.

Data protection and security

Important information about data storage and security.

Our data protection policies are designed to ensure transparency, security, and accountability in the processing of your personal data. We specify how we collect, use, disclose, and protect your information in accordance with relevant data protection regulations. We are careful to only collect the minimum necessary data to provide you with the best possible experience and service. All data collected by us is securely stored and processed. We have established strict access controls to prevent unauthorized use or disclosure.

We are also transparent about how your data is used. Whether to improve the functionality of our device, optimise the user experience, or conduct research and development - we always prioritise your privacy and obtain your explicit consent when it comes to any data processing activities that go beyond what is necessary for basic device functionality.

Our privacy policies are regularly reviewed and updated to ensure compliance with evolving regulations and to reflect our ongoing commitment to protecting your privacy. Your trust in our intelligent health technology is of utmost importance, and we are committed to upholding the highest standards of data privacy and security.

The data is stored on a server in Frankfurt.